Cookie Policy

We use cookies (and not just the chocolatey types) to help us customise the experiences of the Log my Care community. These are little files, which are stored by your web browser (Internet Explorer, Firefox and Google Chrome etc.) and help us store your preferences. The easiest way to think of them is that they are a bit like a tiny bit of a ‘memory’ for our website, so we can recognise you and show you the most relevant stuff. We use a few different types, but these are all designed to help us do our job better and show you the right stuff at the right time.

For our full policy please read the below.


This website (“Our Site”) uses cookies and similar technologies in order to distinguish you from other users. By using cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookies Policy carefully and ensure that you understand it. You will receive a pop-up notification of our use of cookies on your first visit to Our Site and your acceptance of Our Cookies Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Cookies Policy, please stop using Our Site immediately.

  1. Definitions and Interpretation
    1. In this Cookies Policy, unless the context otherwise requires, the following expressions have the following meanings:
      “cookie” means a small file consisting of letters and numbers that Our Site downloads to your computer or device;
      “web beacon” means a small, transparent image file (usually only 1-pixel x 1-pixel in size) used for tracking user behaviour and activity around Our Site;
      “We/Us/Our” means LMC Software Ltd, a limited company registered in England under company number 10904934, whose registered address is Launch 22, 32 Cubitt Street, Kings Cross, London.
  2. How Does Our Site Use Cookies?
    1. We may use cookies on Our Site for a number of reasons, all of which are designed to improve your experience of using it. Cookies allow you to navigate around Our Site better and enable Us to tailor and improve Our Site by saving your preferences and understanding your use of it.
    2. We use the following types of cookie:
      1. Strictly Necessary Cookies

        A cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

      2. Analytics Cookies

        It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

      3. Functionality Cookies

        Functionality cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences.

      4. Targeting Cookies

        It is also important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have clicked on). As with analytics cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests.

      5. Third Party Cookies

        Third party cookies are not placed by Us and We have no control over them. Third party cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these cookies will work in the same way as analytics cookies described above).

      6. Persistent Cookies

        Any of the above types of cookie may be a persistent cookie. Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

      7. Session Cookies

        Any of the above types of cookie may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session cookies are deleted when you close your browser.

    3. We may also use web beacons on Our Site to track your navigation around it. As with analytics cookies described above, web beacons help us to understand how you use Our Site and enable us to improve it in the future.
    4. Cookies on Our Site are not permanent and will expire after a period of time, depending on the cookie, up to a maximum of 540 days.
    5. For more specific details of the cookies that We use, please refer to the table below.
  3. What Cookies Does Our Site Use?

    Cookie Title Purpose of Cookie
    Google Analytics Behaviour data
    Google ID Session data
    Google AdWords Advertising and remarketing
    MailChimp Customer service
    Word Fence Security
    WordPress Session data
    Intercom Customer service
    Hotjar Tracks the beginning of the user's journey for a total session count. It does not contain any identifiable information.
    Mixpanel For analyzing traffic, and in particular how users reached the platform. Persistent cookie that expires after 1 year
    Facebook Tracking pixel used to identify visitors for personalized advertising.
    Google AdSense For experimenting with advertisement efficiency across websites using their services.
    YouTube YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising
  4. How You Can Control Cookies
    1. Internet browsers normally accept cookies by default. You can change these settings if you wish, however please be aware that this is not generally a per-site setting and will prevent all websites from using cookies, not just Ours. Please also be aware that by disabling cookies in your browser, you may impair the functionality of Our Site. (Please refer to your device’s documentation for manufacturers’ own browsers)
  • How Do We Use Cookies in Emails?
    1. In addition to using cookies on Our Site, we use cookies and similar technologies in some of the emails we send to you. Just like the cookies on Our Site, these are used to help Us understand your use of Our Site and to keep improving it.
    2. We may use web beacons in some of Our emails to detect when (or whether) you open an email and how you have interacted with it, and other information such as your email client, web browser, computer or device, and IP address. Web beacons may also be used to serve up emails in a particular format that is best suited to your computer or device.
    3. Emails from Us may contain links. Each one of those links will contain a unique tag which enables Us to track which links are being used and by whom. This information can then be used to improve and tailor our emails in the future.
  • Changes to this Cookies Policy
    1. We may alter this Cookies Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.
    2. In the event of any conflict between the current version of this Cookies Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
  • Further Information
    1. If you would like to know more about how We use cookies, please contact us at [email protected].
    2. For more information about cookies, please visit (this is an external link and We are not responsible for its content).
    3. For more information about privacy or data protection, please visit the following:
      1. Our Privacy Policy
      2. Our Data Protection Policy