Support

We’ll be by your side every step of the way, making sure you’re comfortable using our software, so you can deliver the best care to your service users and clients.

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24/7 support hub

We have an extensive online support hub, filled to the brim with step-by-step guides, videos and frequently asked questions, giving you 24-hour access to what you need, when you need it.

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Demos and training

To get you up and running, you’ll be offered a free 30-minute demo. One of our friendly team will explain how to:

  • Log into the Care Office
  • Set up your staff
  • Add service users
  • Create daily logs.

We also offer additional training if you need support with any new features.

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Dedicated support staff

Not to brag, but our Customer Success Team has been called “absolutely fantastic,” “superb,” and “first-class” – and that’s just the tip of the iceberg!

We started Log my Care to make Carers’ lives easier and part of that promise is being available to answer any questions or concerns you or your staff may have.

We’re available on phone and live chat. If you ever need our help, just get in touch and we’ll reply as soon as possible.

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Resources

We want to help you in any way we can. That’s why we regularly liaise with care sector experts to bring you thought-provoking articles on our blog and fully-comprehensive guides and templates.

Join our community today

Thousands of managers are already using our care home compliance software and an amazing care community has grown around them. We’re only waiting for you!