Epilepsy Society's Seamless Transition to Log my Care

Introduction

Epilepsy Society, a 130-year-old charity based in the UK, has long been a pillar in providing care and support for individuals with epilepsy. Like many organisations of its age, the Society relied on traditional paper-based systems for managing care. However, as the charity sought to modernise and improve its efficiency, they turned to Log my Care, a digital care management platform, to help streamline their operations and improve care quality. This case study explores how Epilepsy Society made a smooth and effective transition from paper to digital, highlighting the ease of adoption, intuitive user experience, rapid onboarding, and adaptability of Log my Care to their specific needs.

"An obvious switch": Why Epilepsy Society chose Log my Care

Epilepsy Society’s journey toward digitalisation was driven by a need for better tools to support their staff and improve the quality of care they provide. After evaluating 12 digital care management providers from the DSCR’s approved suppliers list, Log my Care stood out for one key reason: usability.

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Unlike other systems that required lengthy training sessions or months of setup, Log my Care's intuitive design made it easy for even the least tech-savvy staff to use right away. A trial was crucial in securing buy-in from the team, allowing the Society to "test drive" the software before making a commitment.

"Log my Care was the only provider that offered a trial, which was a game-changer for us. We could put it in the hands of our support workers, and they loved it. That’s what made the decision easy." -Jonny Anders-Cannon, Director of Development at Epilepsy Society

Rapid onboarding: Up and running in just two weeks

Adopting new technology can be daunting for any organisation, but with Log my Care, the transition was smooth and fast. Epilepsy Society was fully onboarded across two phases, completing the process within just two weeks. This rapid deployment was made possible by the platform’s simplicity and the Society’s focused communication efforts.

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Epilepsy Society broke down the onboarding process into manageable steps, gradually introducing features to ensure staff weren’t overwhelmed. For example, they started by capturing basic logs before progressing to more advanced features, ensuring everyone felt confident at each stage of implementation.

Ease of use: No training required

One of the standout features of Log my Care for Epilepsy Society was its ease of use. Unlike many other platforms, which require extensive training, Log my Care is designed to be intuitive from the start. This was proven when the Society handed the system to one of their less tech-savvy staff members—someone who had only sent her first email six months prior—and asked her to try it without any guidance.

"I gave her her login and password and said, 'Come back in two hours.' When she returned, she said, 'Love it.' That was the test!"

This intuitive design drastically reduced the time and effort needed to train staff, allowing them to get up and running with minimal disruption to their daily routines.

"It’s like using an iPhone. How many training courses have you been on to learn how to use your phone? None, because it’s designed to be intuitive—and Log my Care is exactly the same."

Tailored to fit: Adapting Log my Care to Epilepsy Society’s needs

While ease of use and rapid onboarding were significant advantages, what truly made Log my Care the ideal partner for Epilepsy Society was its adaptability. The platform offered a flexible framework that could be tailored to meet the specific needs of the Society’s support staff and service users.

Epilepsy Society praised Log my Care's openness to feedback and willingness to adjust. Whether it was improving security features or refining the user interface, Log my Care worked closely with the charity to ensure the platform delivered exactly what was needed.

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Communication is key: Rolling out Log my Care with confidence

The success of the transition wasn’t just about the technology; it was also about communication. Epilepsy Society executed a comprehensive internal communications campaign to ensure all staff were prepared and excited about the switch to digital.

Led by the internal comms team, the Society developed a four-week countdown leading up to go-live day. This plan included everything from videos, vlogs, and posters to more traditional methods like newsletters and QR code links to help resources.

"We wanted to give enough time for people to digest the change but also create urgency. We used the phrase 'Better informed, better support' throughout the campaign to highlight the benefits of the new system."

The campaign also emphasised peer-to-peer communication, ensuring that support workers were hearing from other support workers, rather than from senior management. This bottom-up approach helped build trust and ease concerns about the transition.

Results: A new era of care management

Since adopting Log my Care, Epilepsy Society has seen a transformation in how they deliver care. The staff can now document and access important information in real time, improving the quality and accuracy of data collected.

Support workers now have more time to spend with service users rather than being bogged down with paperwork or having to recall details from hours earlier. Managers, too, can easily access records and insights without having to sift through stacks of paper files.

"Before, if a support worker had to document something, they’d have to leave the person they were supporting to go to the office and write it down, or worse, they’d forget to write it down altogether. With Log my Care, that’s no longer an issue."

The overall impact on staff morale has been positive, with workers feeling more empowered and less stressed about administrative tasks.

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Conclusion: Log my Care is more than a tool—it’s a solution

For Epilepsy Society, switching from paper to Log my Care wasn’t just about keeping up with the times. It was about empowering their staff, improving care quality, and ensuring they were meeting modern expectations from regulatory bodies. The platform’s ease of use, rapid onboarding, and adaptability made it the perfect fit.

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If your organisation is considering the switch to digital care management, Log my Care offers an intuitive, user-friendly solution that your team can adopt quickly and confidently.