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Carers log incidents just like they’d log their care, with ease. Simplicity with the flexibility to add the detail, ensuring Care Managers get the entire picture.
Carers get walked through how to log an incident, quick-text buttons mean they don’t have to type everything out, but there's room to add free text if they need it.
We use your smartphone connectivity to add the location of an incident, take a photo, or add a video if you need to.
The Care Office home screen gives you a live feed of incidents being logged and sight of the incidents needing your review. Start assessing incidents with a single click.
At-a-glance, the alerts feed will give you sight of incident type, the service user involved, and time it occurred, ensuring you’re always in the know.
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Search incidents and cases by service user, incident type, severity, outcome, and more.
Escalating incidents provide more opportunities to add detail, cases give carers opportunities to add injury notes, body maps and the service user’s opinion on the incident.
Crucially, resulting outcomes and next steps can be broken out and given a status label. Trying to close cases with outstanding actions? The Care Office will let you know.
The Care Office provides the flexibility to see how incident volumes are trending over a specified period, by incident type, severity and location.
See how incident types and their severity relate to each other, understand the environments you need to change, and let the data prioritise your next steps.
Reporting at service user, location, care home or group level, access to good data will transform your conversations and your level of care.
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Get a live demo and see how you'll log, review and report on incidents.
Mark Topps discusses the importance of risk assessments in social care, and provides tips for how care teams can better reduce or mitigate risks.
