How to achieve care continuity with rostering

Rostering doesn't have to be a headache. It can be simple, intuitive and efficient.

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In today’s care sector, the move from paper-based methods to digital rostering is no longer just a trend—it’s becoming essential. With increasing pressures on staffing, regulatory expectations, and the need for person-centred care, digital rostering systems offer a solution that meets both current challenges and future needs. This chapter delves into the reasons why now is the ideal time to adopt digital rostering and explores the transformative benefits these systems bring to care providers and supported people.

1. Streamlining processes and saving time

Digital rostering systems simplify the complex task of managing shifts, visits, and availability across a care team. Rather than relying on manual systems and paper logs, digital platforms centralise all rostering information, enabling quick, efficient rota creation that reduces the administrative burden on care managers. With all necessary data in one place, care teams can build rotas that are well-informed, ensuring the right person is matched with the right service user based on skills, experience, and availability. While rota managers know what’s best for their team, service users, and organisation, automation and ease of use allow them to spend more time delivering high-quality care and less on administrative tasks.

For providers still working with paper-based systems, a digital transition offers a slicker, integrated process where routine tasks are optimised and decision-making is made easier. This modern approach frees up valuable time, enabling staff to respond to the real-time needs of service users.

2. Supporting care continuity and personalised care

Continuity of care is critical to building strong, lasting relationships between carers and the people they support. Digital rostering systems support this by facilitating a smarter, data-driven approach to scheduling, ensuring that the same carers can provide regular, consistent support whenever possible. With real-time data and historical matching, digital systems can align staff availability with supported people’s preferences, helping to foster familiarity and trust between the carer and supported person.  

Through digital platforms, care managers can optimise rotas to prioritise continuity, seamlessly adjusting shifts and visits as needed while keeping service user needs at the forefront. This approach builds a consistent experience that benefits both service users and staff, strengthening the overall quality of care and enhancing personal connections.

We will explore the relationship between care continuity and rostering further in chapter two.

3. Improving data security and privacy

A digital system enhances data security and privacy—key concerns in the care sector. Paper-based systems pose risks, with data easily misplaced or accessible to the wrong individuals. Digital rostering platforms address this by centralising data with robust access controls. By setting permissions that limit data access to only those who need it, digital systems protect sensitive information, reducing the risk of data breaches or privacy issues.

Moreover, digital rostering solutions integrated with care management systems can offer secure, role-based access. This integration ensures that carers and coordinators have the right information when they need it, without compromising the privacy of service users. In a sector where trust and confidentiality are paramount, these platforms provide a secure, compliant solution that meets industry standards.

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4. Enhancing communication and real-time responsiveness

In a dynamic care environment, where schedules often change due to last-minute absences or unexpected needs, effective communication is essential. Digital rostering systems streamline communication, enabling instant notifications and updates for staff. Real-time changes are visible within the rostering platform, ensuring all team members are aware of the latest updates without relying on fragmented messaging tools or manual calls.

This enhanced communication reduces the risk of miscommunication or missed shifts, allowing managers to focus on delivering seamless care. With instant visibility into rota changes, carers can be confident that they’re always in the loop, reducing the stress and confusion that can accompany last-minute adjustments. A digital system also reduces reliance on informal communication channels, ensuring that sensitive information remains within the secure platform.

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5. Supporting staff wellbeing and retention

Employee wellbeing and retention are major priorities in the care sector, especially as staff shortages continue to be a challenge. A digital rostering system helps support staff by enabling more flexible, personalised schedules that align with their individual needs. With a digital platform, carers can set their availability, preferred shifts, and even travel limitations, making it easier to achieve a healthy work-life balance.

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Digital systems enable managers to respect staff preferences and avoid excessive overtime, leading to greater job satisfaction. For care providers, this means higher staff retention rates, a stronger sense of team loyalty, and reduced burnout. Digital rostering platforms empower care providers to build schedules that are fair, balanced, and aligned with staff preferences, all of which contribute to a happier, more resilient workforce.

6. Meeting regulatory requirements with confidence

As regulatory demands increase, care providers need systems that can demonstrate compliance and meet industry standards. Digital rostering systems support these efforts by providing transparent, verifiable records of scheduling, continuity, and staffing levels. With digital reports, care providers can easily track metrics such as continuity scores, shift coverage, and adherence to care standards, offering concrete evidence for inspections and audits.

Digital rostering systems also allow providers to plan schedules that are both efficient and sustainable, aligning with current regulatory goals around care quality and environmental impact. By minimising travel times and reducing last-minute changes, digital platforms can help meet sustainability targets, demonstrating a commitment to responsible, high-quality care.

7. Harnessing data insights for continuous improvement

One of the greatest advantages of a digital rostering system is its ability to generate meaningful data. From tracking continuity metrics to identifying patterns in staffing needs, digital platforms provide rich insights that care providers can use to improve their services. Regularly reviewing data allows managers to see trends, make adjustments, and implement data-driven strategies that enhance the efficiency and quality of care delivery.

Data insights also support ongoing improvement by providing a clearer picture of service user and staff needs. For example, tracking which carers frequently support the same service users allows managers to reinforce continuity, while also spotting any areas where scheduling adjustments may be needed. These data-driven improvements help foster a responsive, person-centred approach that consistently meets the evolving needs of service users.

8. Future-proofing care with technology

The shift to digital rostering is an investment in future-ready care practices. As technology continues to evolve, digital systems can adapt to meet emerging needs in the care sector. Upcoming advancements in artificial intelligence (AI) will bring even greater efficiencies, enabling optimised scheduling based on travel, sustainability, and personalised care goals. While full AI integration may be on the horizon, current digital rostering systems are already equipped with the tools care providers need to drive better outcomes today.

Digital rostering systems are not only built for today’s needs but are flexible enough to evolve with the sector, ensuring that care providers stay ahead of industry changes. By investing in digital now, care organisations can prepare for a future where person-centred, efficient, and responsive care is the standard.

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In a rapidly changing care landscape, digital rostering systems offer a practical solution that aligns with the sector’s goals for quality, continuity, and efficiency. From enhancing communication to supporting regulatory compliance and staff wellbeing, these systems are indispensable for care providers aiming to deliver high-quality, person-centred care. Now is the time to embrace digital rostering—building a resilient, adaptable approach that will continue to support service users and staff well into the future.

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In Chapter two, we'll discuss how your rostering system is a key player in achieving care continuity for the people in your care.

In the fast-evolving landscape of social care, continuity of care is becoming an increasingly critical factor in delivering high-quality, person-centred services.

As care needs grow more complex, ensuring that service users receive consistent, familiar care from trusted carers is no longer just a goal—it is a necessity. However, achieving this level of continuity is not without its challenges, especially when care teams are working with fragmented systems or relying on manual, paper-based processes.  

This chapter explores the role of integrated rostering systems in addressing these challenges, providing care providers with the tools they need to not only manage schedules efficiently but also enhance the overall care experience for service users.  

The importance of continuity in care

At its core, continuity of care is about building lasting relationships between carers and service users—relationships founded on trust, understanding, and familiarity. When service users are cared for by individuals who know them well, their preferences, routines, and specific needs are better met, leading to a more personalised and higher-quality care experience. However, this continuity can be disrupted when carers change frequently or when rota management fails to prioritise these relationships.

Many of the common pitfalls in care delivery, such as inconsistent staffing, miscommunication between teams, and care plans that are out of sync with real-time needs, can be traced back to outdated or disconnected systems. These issues create a fragmented experience for both carers and service users, undermining the trust and rapport that are essential to effective care.

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Integrated systems: The key to care continuity

The solution to these challenges lies in adopting integrated digital systems that combine care management and rostering in one cohesive platform. By streamlining administrative tasks and aligning rotas with up-to-date care records, integrated systems create a more seamless experience for everyone involved in care delivery.  

For example, Log my Care’s rostering add-on is designed specifically to meet the needs of care providers by linking care planning with scheduling. This ensures that carers are matched with service users based on factors such as past relationships, skills, and availability, rather than simply filling shifts on a first-come, first-served basis. This smarter matching process not only enhances care continuity but also empowers rota managers to make more informed decisions that improve the overall care experience.

The benefits of using integrated care management and rostering systems

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1. Real-time responsiveness: Minimising disruption

One of the biggest threats to care continuity is unexpected changes in availability, such as when a staff member calls in sick or a scheduling conflict arises. In these moments, the priority is not just finding a quick replacement but ensuring that the substitute carer is the best possible match for the service user’s needs.

With integrated systems like Log my Care, care providers gain access to real-time monitoring dashboards that alert them to any gaps in the rota as soon as they appear. These dashboards provide immediate recommendations for alternative staff members who are not only available but also have the relevant experience and familiarity with the service user. This real-time responsiveness minimises disruption and ensures that service users continue to receive consistent care from carers who understand their needs.

2. Smarter matching for stronger relationships

Care continuity hinges on strong, lasting relationships between carers and service users. Service users feel more supported and secure when they are consistently cared for by someone who understands their unique needs and preferences. However, traditional rostering systems often fail to prioritise these relationships, focusing instead on availability or logistical convenience.

Smarter rostering systems, like those offered by Log my Care, take a different approach by using advanced algorithms to match carers with service users based on a range of factors, including skills, experience, and past interactions. This ensures that each carer is not just available but is also the most suitable person to provide care for that individual.  

For example, if a service user prefers a specific carer because of their shared history or specialised skills, the system will prioritise matching them together whenever possible. This deeper, more thoughtful approach to rostering helps to strengthen the relationships that are vital to continuity of care, ultimately leading to better outcomes for both service users and carers.

3. Centralised data for a cohesive care experience

One of the most significant advantages of integrated rostering and care management systems is the centralisation of data. In traditional, siloed systems, care plans, schedules, and other critical information are often stored separately, leading to communication breakdowns and inconsistencies in care.

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An integrated system eliminates these issues by bringing all relevant data into one platform, making it accessible to everyone involved in the service user’s care. Carers, rota managers, and care planners can all view the same up-to-date information, ensuring that decisions are based on the latest insights and that care is consistently aligned with the service user’s current needs.

This centralisation of data not only enhances care delivery but also fosters greater collaboration among care teams. When everyone has access to the same information, it becomes easier to coordinate care, identify potential issues early, and make adjustments that support better outcomes.  

The future of care continuity

As the care sector continues to evolve, the importance of care continuity will only grow. Regulatory bodies, such as the CQC, are placing increasing emphasis on the consistency and personalisation of care, making it essential for providers to adopt systems that support these goals. Integrated rostering systems are key to this future, enabling care providers to deliver a more responsive, person-centred service that prioritises continuity at every step.

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Looking ahead, technology will play an even greater role in shaping how care is delivered. Innovations such as artificial intelligence (AI) and machine learning have the potential to revolutionise rostering by automating much of the decision-making process, allowing providers to optimise schedules based on a range of variables, including continuity of care. This will free up rota managers to focus on more strategic tasks, while ensuring that service users receive the most appropriate and personalised care possible.

Preparing for the future

For care providers still relying on manual processes or disconnected systems, now is the time to consider how integrated platforms can enhance care delivery. The transition to a digital system may seem daunting, but the benefits—improved continuity of care, stronger relationships, more efficient operations, and having the ability to be proactive rather than reactive—are well worth the effort.  

As the care landscape becomes more complex and demands for high-quality, person-centred care continue to rise, having the right rostering system in place will be critical to success. By embracing integrated technology, care providers can ensure that they are not only meeting regulatory requirements but also delivering the kind of care that truly makes a difference in the lives of those they support.

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Continuity of care should be thoughtful and consistent

Achieving continuity of care requires more than just filling shifts. It demands a thoughtful, person-centred approach that prioritises relationships, ensures consistent staffing, and uses data to inform decisions. Integrated rostering systems like those offered by Log my Care provide the tools needed to meet these challenges, offering a smarter, more responsive way to manage care delivery.

As the sector moves towards a more integrated, technology-driven future, care providers who invest in these systems will be better positioned to deliver the consistent, high-quality care that service users deserve. Whether you’re managing a small home care service or a large residential facility, achieving care continuity with rostering is not only possible but within reach.

Want to learn more about care continuity and rostering? We hosted a webinar with care expert Mark Topps and CEO and cofounder of Log my Care, Sam Hussain on driving care continuity with rostering. Have a watch below.

In chapter three, we will dive into some top tips that rota managers can follow to get the most out of their rostering system.

Digital care systems play a crucial role in how well these goals are set, tracked, and adjusted. In this chapter, we’ll explore how digital systems can enhance goal-tracking with practical use cases and examples.

Prioritise the individual

This is foundational to tracking and measuring goals. Goals only work if they’re tailored to the individual service user, and, of course, some goals will have different metrics for success.

Quantitative goals 

For instance, if a service user needs to undertake a course of physiotherapy to improve mobility, digital systems can include dedicated goal-tracking features, detailed steps, and milestones. This ensures that each goal is broken down into manageable parts that can be easily tracked and updated in real-time. Digital records can capture frequency, intensity, and any challenges encountered, providing a comprehensive overview of progress.

Qualitative goals

For more qualitative goals, such as a desire to travel around Europe, digital systems provide flexibility to capture nuanced progress through notes, photos, and videos. This enhances the richness of the recorded experience and allows for a more holistic view of the service user’s journey towards their goal. Integration of various media ensures a complete and engaging record.

Whether the goals are quantitative or qualitative, digital systems offer superior capabilities in terms of real-time updates, ease of access, and comprehensive record-keeping. This ensures that all aspects of a service user's progress are accurately documented and easily retrievable, leading to better outcomes and more personalised care.

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Understand how you’re going to gather feedback

Benchmarking and measuring success is critical, but gathering and documenting feedback is equally important. 

Digital systems streamline this process, allowing for efficient collection and analysis of feedback through online survey tools and digital feedback forms. These tools enable quick gathering of insights from service users and staff, which can be seamlessly integrated into goal setting and adjustment processes.

In digital systems, adjustments can be made in real-time based on electronically received feedback, ensuring immediate incorporation of new insights. This dynamic approach ensures that feedback is actionable and promptly reflected in care plans.

Visualising trends

Visualising progress has multiple benefits, from celebrating achievements to facilitating access to relevant documentation during CQC inspections or meetings with senior managers.

Digital systems excel in visualising progress. For example, digital care platforms like Log my Care make it easier to embed photos and videos, providing a comprehensive view of each individual’s progress and making it easy to share updates with stakeholders. 

By leveraging digital systems, you can ensure that all aspects of goal setting, tracking, feedback gathering, and visualisation are handled efficiently and effectively. This leads to a more responsive, personalised, and high-quality care experience for service users.

Conduct regular goal reviews

A goal-setting strategy only works if you’re regularly reviewing those goals. 

It’s vital to conduct meetings to discuss progress with key stakeholders and adjust goals as needed. We’d always recommend making sure these goal review settings are collaborative, and include all stakeholders. 

Digital systems make it easy to conduct these reviews. Below, you can see a key example from Log my Care’s own platform. 

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Example: documenting user goals with Log my Care’s Outcomes & Goals feature 

Log my Care’s Outcomes and Goals feature is one of the most effective ways to set impactful goals.  

It enables care teams to actively collaborate with service users to create person-centred goals, monitor progress through action plans, and track outcomes that you can easily evidence in an inspection.

With the Outcomes and Goals feature, managers can evidence service user involvement in the goal-setting process by empowering them to collaborate and countersign each goal that they set.  

This demonstrates the service user’s agreement to the goals that have been set for them.  

After adding goals to the platform, the care team and service users have a range of functionalities at their fingertips, including:  

• Creating action plans to break down goals into small, achievable steps, fostering collaboration between service users and the care team.
• Linking relevant care plans to specific goals, providing a comprehensive view for the care team, ensuring holistic care delivery.
• Linking care logs to specific goals to manage progress efficiently and maintain evidence of the steps taken to achieve a goal.
• Increasing oversight with a built-in timeline to keep the team informed about goal-related changes, such as linking care logs and service user goal signatures. Time and name stamps improve accountability and provide evidence of support. 

Learn more about Outcomes and Goals HERE.

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In Chapter 4, we’ll walk you through how to maintain regulatory compliance with CQC standards, and why it’s important to maintain the proper documentation.

Person-centred care and CQC compliance

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The Care Quality Commission (CQC) mandates thorough documentation of care plans, including the goals set for each service user.

The CQC’s 17th regulation for care home providers and managers states that:

“Providers must securely maintain accurate, complete and detailed records in respect of each person using the service and records relating to the employment of staff and the overall management of the regulated activity.”

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Under the CQC’s guidance, clear documentation serves multiple purposes: it provides a clear record of the care provided, facilitates continuous improvement, and demonstrates accountability during inspections.

Recently, the CQC released its new single assessment framework, which has provided greater clarity of what they are looking for in their assessments and inspections of care home providers. 

For example, the new framework places a renewed emphasis on person-centred care - promoting choice, dignity and involvement in decision making. So if you’re going to stay compliant with the CQC’s framework in the long-term, it’s never been more important to have an effective goal setting strategy. 

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In this chapter, we’ll take you through the essential strategies that every care home provider needs to follow to stay compliant. But first, let’s take a closer look at why the CQC places such a high value on person-centred care. 

Log my Care’s in-house expert Mark Topps has identified nine core reasons why evidencing goals for your service users is important in the eyes of the CQC. 

1. Demonstrates staff dedication and capability, boosting ratings and reputation.
2. Shows care is tailored to individual needs, aligning with CQC standards for Caring, Effective, and Responsive care.
3. Ensures continuous monitoring: Regular tracking and documentation ensure effective care plans and timely adjustments.
4. Involves family and stakeholders, providing holistic support and compliance with CQC standards.
5. Provides tangible evidence of health improvements and increased independence through assessments and feedback.
6. Demonstrates achieving goals and gaining independence, boosting care ratings.
7. Aligns staff and resources with service user goals, showing wise resource management.
8. Captures and addresses complaints, demonstrating responsiveness and commitment to improvement.
9. Regular progress assessments show a focus on sustained health and well-being, meeting CQC standards.

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You can read Mark’s in-depth blog post on why evidencing goals is so important here.

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Maintaining regulatory compliance 

Evidencing and aligning your goal setting involves a number of key components to be successful. 

Consistent documentation 

If you’re going to successfully meet the CQC’s inspection standards, you need meticulous documentation! 

This includes maintaining comprehensive records of service user goals, progress notes, and outcomes. Each entry should detail the specific goals set, the steps taken to achieve these goals, and the progress observed.

Preparing for inspections 

Inspections can be a nerve-wracking time for your team - so make sure you organise all relevant documents and ensure they are easily accessible to all stakeholders. 

We’d recommend creating a checklist of required documents, such as: 

• care plans
• progress notes 
• staff training records 
• feedback forms 

Regular internal audits can help identify any gaps in documentation and address them proactively. Being prepared for inspections demonstrates a commitment to transparency and continuous improvement.

Striving for continuous improvement

To maintain high standards of compliance, it’s essential to regularly review and update documentation practices. This can be achieved through internal audits, feedback from staff, and staying informed about regulatory changes. 

Implementing a culture of continuous improvement ensures that documentation practices evolve with regulatory requirements and industry best practices. Regular training sessions can keep staff updated on new documentation standards and techniques.

Promoting staff engagement

Include your staff in goal setting initiatives

Your staff play a crucial role in the goal-setting process, acting as the bridge between service users and the care plan. 

So it stands to reason that their involvement ensures that goals are realistic, achievable, and aligned with the individual needs of service users. 

By actively participating in goal setting, staff can better advocate for service users, ensuring their voices are heard and their needs are met. This engagement not only enhances the quality of care but also empowers staff to take ownership of the care process.

Create the strategies that will let you identify & overcome obstacles

Several obstacles can hinder effective goal setting, including lack of training, time constraints, and resistance to change. Insufficient training can leave staff ill-prepared to set meaningful goals or track progress accurately. 

High workloads and tight schedules can make it challenging for staff to find the time needed to engage in the goal-setting process thoroughly. Additionally, some staff may resist new goal-setting systems, preferring familiar routines over new methods.

Overcoming these challenges requires targeted strategies. Comprehensive training programs can equip staff with the skills and knowledge needed to create the goal setting strategies we’ve discussed in this book. 

Change management strategies, including open communication and involving staff in decision-making, can reduce resistance and increase buy-in. Likewise, support systems like mentorship programs and regular feedback mechanisms also play a crucial role in fostering a collaborative environment.

Create a collaborative culture

Promoting a culture of collaboration involves regular team meetings and workshops where staff can discuss progress, share experiences, and address challenges.

Regular meetings and workshops also allow staff to share their achievements in helping service users to set tangible and actionable goals. 

By fostering a supportive and collaborative environment, care providers can enhance staff engagement and improve the overall quality of care.

Collect & integrate staff feedback 

Regularly gathering staff feedback through surveys and questionnaires can provide valuable insights into the service user goal-setting process. 

This feedback can identify areas for improvement and highlight best practices in supporting service users. Involving staff in the review and adjustment of service user goals ensures that their perspectives are considered and their expertise utilised. 

The benefit of a collaborative approach? It’s more likely to foster a sense of ownership and responsibility, enhancing the effectiveness of your goal setting process. 

In the next chapter, we will guide you on how to future-proof your goal setting strategy and set your team and service users up for long-term success.