Safeguard sensitive care data with Device Access Control

We are thrilled to announce the latest addition to our product: Device Access Control. This feature allows you to safeguard sensitive information with ease.  

Here’s an overview of what you’ll have access to when you enable Device Access Control:

• Receive access requests from new devices trying to access the Carer App.
• Verify the identity of the user making an access request and approve or block access requests.
• Store and manage the list of devices that have access to the Carer App.
• View details of the list of devices that have access to the Carer App (carer name, device location, device name, sign-in date, GPS status, Carer App version).
• Approve, edit or block devices that are already on the device access control list.

Device Access Control will only be available for users on version 3.25.2 of the Carer App or later. To start using this feature, ask your team to update the Carer App to the latest version.

Have oversight over signed in devices

Once you enable device access control from Settings > Preferences, admins will be able to store and manage a list of devices that have access to the Carer App. You can then easily view detailed information about each device, including carer name, device location, device name, sign-in date, GPS status, and Carer App version – all through the transparent lens of device access control.

Have full control over care data access

With this new feature, maintaining complete control over care data has never been simpler. You can now determine precisely who can view the care data and even prevent unauthorised devices from accessing the Carer App.  

Device access control gives you the ability to approve, edit or block devices that have access to the Carer App. This way, you can adapt to changing circumstances and maintain a secure environment. Should a device be compromised, or an individual's access privileges change, the necessary actions can be taken promptly.

Mitigate the risk of data breaches

Feel reassured and empowered knowing that you will always be in the know about the individuals accessing the Carer App.  

Any new device trying to access the Carer App will first have to be approved by an admin. Without management/admin's approval, new devices won’t be able to access the Carer App. This way, you mitigate the risk of information being accessed without the appropriate authorisation.  

Device access control acts as a robust safeguard against data breaches, providing peace of mind to managers, administrators, and users of the Carer App. By enabling this powerful feature, you can mitigate the risk of information being accessed without proper authorisation and protect sensitive data.  

Change management

We recommend customers to enable DAC for all sites in the same day to ensure an effective implementation. Follow these steps to implement DAC:

1. Send communication across the organisation about the change.  

2. Check the list of devices before enabling DAC and resend communication if carers haven't updated the app to the latest version (3.25.2 or later). Click here to access our free resources to help you communicate the chnage to your team.

3. Enable DAC in the same day for all sites.  

Learn more about Device Access Control by watching our webinar recording here.