Chloe: So, let’s dive straight into the interview! First, can you give me an overview of yourself and your roles? I know you wear multiple hats, so tell me a bit about them.
Paul: Sure! I’m Paul, the Managing Director and Founder of Rose Care Group, which is a group of 10 care homes across Devon and Somerset. I’m also the Managing Director and Founder of Quik AI, a recently launched AI company. We’ve developed an AI product called Carey, which integrates with existing care planning software to assist care providers. It can do things like auditing care plans in seconds, highlighting updates based on recent logs, or identifying health trends in resident records.
Chloe: That’s incredible! It sounds like you’re doing some amazing work. How do you juggle all of that—managing both a care group and an AI company?
Paul: Honestly, they complement each other. Rose Care gives me firsthand insight into the challenges care providers face, and Quick AI lets me work on solving them. Plus, I have an amazing team in both businesses, so that helps a lot.
Chloe: And how do you stay motivated?
Paul: It all comes back to why I started in care. My dad needed care, and I saw how challenging it was for providers to deliver great care consistently. I want to make things better for both carers and residents. That’s what keeps me going.
Chloe: That’s such a powerful motivator. So, how do you expect AI to impact the care sector over the next 12 months?
Paul: It’s an exciting time for AI. Initially, AI wasn’t mature enough to assist meaningfully in such a regulated sector, but that’s changing. Over the next year, I think we’ll see three big areas of impact.
First, administrative support—AI can handle things like meeting notes and summaries, which are huge time-savers. We’re also starting to see AI in rostering software, where it can create rotas considering staff preferences, annual leave, and other variables.
Second, healthcare—remote monitoring AI is improving because the technology is not so deterministic, but more intelligent. For example, some technologies can detect if a resident stops breathing during sleep or monitor falls without intrusive night checks. This is having a profound impact – it means that carers aren’t having to routinely check residents’ rooms at night, which as you can imagine, can interrupt a good night’s sleep. Now, you can monitor everything centrally from an app.
Lastly, solutions like Carey are advancing care planning. AI can identify complex trends and behavioural patterns in data, such as health patterns or missed care plan updates, helping providers make proactive decisions and stay compliant with regulations.
Chloe: That’s fascinating! Can you share an example of how AI is currently being used in your care homes?
Paul: Absolutely. For instance, Carey recently flagged a progressive pain pattern in one of our residents. It noticed that over three months, the pain moved from the ankle to the knee to the upper right side, affecting mobility. The AI suggested a possible osteoarthritis diagnosis and recommended a GP referral. Without Carey, we might not have caught that pattern as quickly because care staff are so busy and may not detect slow, multi-month trends. It’s these small, proactive interventions that can make a huge difference.
Chloe: That’s incredible! It’s like having an extra set of highly intelligent eyes on your data. So, what do you think will happen to providers who don’t adopt technology and AI?
Paul: In the short term, probably not much. Like with care planning software years ago, early adopters will benefit, but others may stay on manual processes for now.
However, those who adopt AI early will gain significant advantages—lower costs, better care outcomes, and the ability to influence how the technology develops. Those who delay risk falling behind as the tech becomes more embedded in care practices.
AI and Person-Centred Care
Chloe: How can AI enhance person-centred care while maintaining dignity and respect for service users?
Paul: Great question. AI can reduce intrusive practices, like night-time checks. Remote monitoring sensors, for instance, allow carers to know if a resident is safe without disturbing them. That actually preserves dignity and privacy.
AI can also identify trends in data that human staff might miss. For example, if a resident’s behaviour logs suggest an environmental trigger, AI can highlight this and suggest mitigations. It’s about empowering staff to make informed decisions, not replacing their judgment.
Chloe: I love that—empowering staff rather than replacing them. Do you think there’s a perception in the sector that AI might take jobs?
Paul: Oh, absolutely. That’s one of the biggest misconceptions. People imagine robots replacing carers, but we’re so far from that. AI is here to assist, not replace. It’s like having a super-smart administrator who can process huge amounts of data and give you insights, but the decisions still rest with humans.
Challenges and Misconceptions
Chloe: What are the biggest barriers to AI adoption in the care sector, and how can providers overcome them?
Paul: Confidence is the key barrier—either too little or too much. Some don’t trust the technology, fearing it’s like “magic in a box.” For them, starting small, with affordable and non-disruptive AI trials, can help.
On the flip side, some have overconfidence, blindly trusting AI’s outputs. Providers need to remember that AI is a tool—it can assist but not replace human judgment. Staff training is essential to strike the right balance.
Ethical and Regulatory Considerations
Chloe: What ethical considerations should providers be mindful of when using AI?
Paul: The main one is ensuring AI doesn’t make decisions autonomously. Care providers must always retain control and responsibility for decisions.
Data management is another critical area. Providers need policies to prevent sensitive resident data from being mishandled or improperly shared with AI platforms. Education and robust contracts with vendors are vital here.
Chloe: How can AI support compliance and regulatory requirements?
Paul: AI can process and package data for different stakeholders, like regulators or internal teams. For example, Carey can analyse months of care logs to identify gaps in compliance or areas needing improvement. This reduces the administrative burden and ensures providers meet increasingly stringent regulations.
Future Vision
Chloe: What’s your vision for the future of care in the next 12 months and over five years?
Paul: In the next year, we’ll see early adopters using AI more centrally in operations. This will lead to better care outcomes and more efficient processes.
In five years, the possibilities are staggering. AI will likely have advanced to handle even more complex, interlinked data, assisting care providers in ways we can’t fully imagine yet. It will be transformative for the sector.
Chloe: That’s so inspiring! Thank you, Paul.
Paul: Thank you, Chloe. It’s been great chatting with you.
.svg){kind=icon}
